Technical Support (REF: NRJ3067)

We are looking for sharp individuals with a sound technical background to join our Technical Support Team. Knowledge of SQL and basics of .NETdevelopment are essential. The candidates should also have excellent communication skills, and a customer orientated mindset.

Key Responsibilities

• Installing and configuring NetRefer systems;
• Monitoring and maintaining NetRefer systems;
• Troubleshooting system problems and diagnosing and solving hardware/software faults;
• Providing support to First Line within agreed time limits;
• Following diagrams and written instructions to repair a fault or set up a system;